Polish operator Netia has selected Comarch’s Fault Management central network monitoring system to detect network issues and service incidents promptly.
The system enables an immediate response to issues and reduces the risk of network failures, improving the quality of service for customers. The purchase forms part of a network management insourcing project, and is aimed at improving operations effectiveness and agility to facilitate higher customer satisfaction.
“Today’s customers are very demanding and expect to be provided with the highest quality of service. This was an important factor in our decision to optimise and independently run our network operations centre. Self-managing the network also requires having our own high-end Fault Management solution”, says Marcin Palkowski, Director of Network Infrastructure Maintenance at Netia.
“The technological environment of telecommunications service providers is changing dynamically. This is related to the necessity to constantly adapt the products and services they offer to increasingly higher market standards. Together with Netia employees, we have specified solution requirements and introduced a well-thought out concept for network management optimisation”, says Paweł Workiewicz, Integrated Assurance and Analytics Business Unit Director at Comarch.
