Latin America’s largest mobile phone network Claro is set to augment its operations in Honduras by implementing Open Systems’ SmartFlex solution, following a decision from its operator, América Móvil. The move follows a successful deployment of the solution by Claro’s Enitel operation in Nicaragua.
The implementation of SmartFlex in Honduras demonstrates that Claro is moving to standardise its Central America services platform, basing it on the solution. SmartFlex will allow Claro to bundle products and services, improve customer care, rating, settlement and invoicing processes. End users will benefit from integrated management of requests, claims, complaints and consumption metering.
The convergent solution will integrate numerous processes onto a single platform - among them work orders, network inventory, maintenance, sales, invoicing, geographic inventory and field operations processes – allowing for greater ease of management.