Chile’s Grupo Gtd has signed a multi-year agreement to use Netcracker’s comprehensive support services for SLA management, problem lifecycle management and resolution, quality assurance and testing and more.
Grupo Gtd is leveraging Netcracker’s full-stack solution as part of its large-scale B2B transformation program, which is focused on introducing new enterprise services, digitalising the customer journey and experience and automating ordering and fulfilment processes. The Netcracker BSS/OSS suite is being used to enhance business operations across Gtd Teleductos, the national B2B arm of the company; Gtd Manquehue, which serves residential and business customers in Santiago, Chile; and Telefónica del Sur, which delivers residential and business services across southern Chile.
The company will use a broad range of Netcracker’s services, including its Billing Operations, Order Processing Management, System User Consultancy, SLA Management & Reporting, Problem Lifecycle Management, Incident Management, Solution Problem Management, Solution Release Management and QA & Testing services.
“Our strategic partnership with Netcracker is enabling us to capitalise on the short- and long-term opportunities brought about by our B2B transformation,” said Carlos Longeri, CFO at Grupo Gtd. “In parallel, Netcracker’s services will maximise the performance of its full-stack solution and will allow us to deploy new digital capabilities.”
