Chile’s Grupo Gtd is using Netcracker solutions to digitise its customer experience and automate order and fulfillment processes.
The operator already uses Netcracker’s Digital BSS and OSS, and by extending its agreement is now able to introduce new revenue-generating services to its customers more quickly while delivering customer support and care.
“The inclusion of telephony services in our portfolio has provided us with a unified and standardised view of all B2B services, covering Customer Management, Billing, Product Catalog and Self-Service Portal,” said Daniel Ziguilinsky, CIO at Grupo Gtd.
The operator has added Netcracker Product Catalog to process all B2B services within a single ordering system and optimise end-to-end service delivery. It has also enhanced its use of Netcracker Self-Service Portal to enable business customers to manage selected services from a single customer-facing solution.
Fabio Gatto, General Manager at Netcracker, said: “Our full-stack solution provides the ability to add new features and functionality to Grupo Gtd’s growing B2B business in order to better support this critical market segment.”