Ooredoo Group and Ericsson have agreed a five-year contract to implement a new revenue management system across the Group’s footprint in the Middle East, North Africa and Southeast Asia.
By deploying the next generation charging and billing solution, Ooredoo will be able to offer customers the products they need more quickly and be able to tailor pricing, packages and services according to customer demand in each market.
Ericsson Revenue Manager is a cloud-ready convergent charging and billing system that redefines the role of business support systems (BSS). It makes innovation fast and efficient, and opens the door to easier digital services creation that spans beyond telecom and integrates partners from different industries. Ooredoo Group companies will enjoy a single, converged platform that enables them to handle all their users and services, regardless of payment option or access method.
The solution will be gradually deployed across all Ooredoo operations and will enable them to bring new offers for telecommunication services to market in minutes, rather than months. Deploying Ericsson's software and cloud technologies will also support Ooredoo’s ongoing Digital Business Transformation.
As a result, Ooredoo will realise significant cost savings from replacing its existing systems and local agreements with a pioneering new group-wide licence model and the latest evolution of Ericsson’s charging and billing solution across its operations.
Waleed Al Sayed, Deputy CEO, Ooredoo Group, said: “Through this agreement with Ericsson, we will enable every Ooredoo operation to deliver fast, customer-oriented offers and launch new data products and services that support our growing portfolio of digital services and enables the growth of the ‘Internet of Things’.”
Rafiah Ibrahim, Head of Ericsson Region Middle East and East Africa, said: "This collaboration recognises the innovative Ericsson Revenue Manager product and its capabilities to deliver a differentiated customer experience.”
The cloud-ready Ericsson Revenue Manager will provide Ooredoo with a number of advantages as it updates its product portfolio and drives the development of digital innovation across its markets. The simple configuration reduces dependency on technical departments, makes it easier and faster to launch new services, and helps future-proof operations against changing demands from customers and technological disruption.
Ooredoo will begin rolling out the solution for Indosat Ooredoo, its largest operation, over the next month, before deploying across its other operations in 2016 and 2017.